Cleaning Contracts Manager - Bayside, VIC (full-time role)

ABOUT THE ROLE

We are seeking a highly organized and proactive Cleaning Contracts Manager to join our dynamic team. You will be an energetic, confident and accomplished individual with a proven track record in commercial cleaning contract management. You will have the ability to lead a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders. 

Ideally, you are currently living in or around Bayside Peninsula Region.

Key Responsibilities:

• Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
• Identifying contracts “under risk” as projects and developing clearly defined objectives and action plans to prevent contract loss.
• Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
• Mobilising the start-up of new contracts and providing support to the wider team
• Identifying the client’s decision-making process
• Using foresight to identify potential client issues and resolve them before they become problems
• Regular face to face contact with client representatives 
• Effective and timely communication within the business and with the customer and other key stakeholders
• Timely reporting to Administration for work order progress status and close out recording

Requirements:

• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Relevant qualifications in Commercial Cleaning Contract Management
• Driver’s License is essential
• Proficient in MS Office
• Timekeeping and Payroll approval processes
• This is a customer facing role so you will have the capacity to understand and relate to clients across a several sites within the educational sector.. 
• You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen
• You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives. 

Employee Benefits: 

• Supportive and collaborative team environment.
• Opportunities for professional development and career growth.
• Be part of a company that values innovation and efficiency.

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 56+ years’ experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride

Important: 

• All applicants must be willing to undergo and successfully complete a police and working with children check as a condition of employment. 
• If required, random drug and alcohol tests. 
• Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work.

Aboriginal and/or Torres Strait Islanders are encouraged to apply.
We acknowledge that diversity in Menzies workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ+ and those from culturally and linguistically diverse backgrounds.