Cleaning Contracts Manager - Commercial Contracts
Job No:
MG276
Location:
VIC- Melbourne
Contract Manager - COMMERCIAL CONTRACTS, MELBOURNE
About Menzies
Menzies has been operating since 1969 and is now one of Australia’s largest privately owned companies providing end-to-end facility services solutions and employing more than 2,500 staff nationally.
Menzies’ vision is to deliver superior cleaning and related facility services whilst providing a safe and healthy workplace environment for its staff, clients and visitors.
Our Values
- Safety in everything we do
- Team collaboration and respect
- Exceptional customer service
- Passion
As a leading service provider for Cleaning Services within the Government and Industrial cleaning industry, Menzies is now looking to expand our team and are now looking for a passionate, qualified, and enthusiastic Cleaning Contract Manager for our commercial contracts within the Melbourne region.
Menzies currently delivers cleaning services to a number of Government and Industrial client locations throughout the country including; VIC DET, South32, Western Power, Energy Australia, Northparks Mines, Synergy, Rio Tinto and many others.
ABOUT THE ROLE
The successful candidate will be;
- Energetic
- Confident and accomplished Contracts Manager with a proven track record in managing complex multi-site operations with significant people, cost and budget responsibilities.
- You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
Skills/Experience Required
- You will have previous experience in a service based industry working with medium to large corporate clients across multi-site environments.
- This is a customer facing role so you will have the capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs and sensitivities that entails.
- You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen. A key deliverable is to ensure compliance with contractual requirements for service delivery, timeliness, and reporting.
- You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives.
- All applicants must be willing to undergo and successfully complete a police check and Working with Children Check as a condition of employment.
An attractive salary package, including company vehicle, will be negotiated with the successful candidate.
What will you be doing?
- Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
- Complete timesheets
- Selling additional work (e.g., specials) to existing clients.
- Providing quotations for additional work requested as per the specifications and pricing of the cleaning contract.
- Identifying contracts “under threat” as projects and developing clearly defined objectives and action plans to prevent contract loss.
- Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
- Mobilising the start-up of new contracts and providing support to the nominated Contract Manager[s]
- Identifying the client’s decision-making process.
- Using foresight to identify potential client issues and resolve them before they become problems
- Regular face to face contact with client representatives.
- Effective and timely communications within the business and with the customer and other key stakeholders.
- Timely reporting to Administration for work order progress status and close out recording.
Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work.
Aboriginal and/or Torres Strait Islanders are encouraged to apply.
EMPLOYEE BENEFITS
Here at Menzies, we expect loyalty, respect, and teamwork between colleagues. In return, we have an ongoing commitment to provide our staff members with:
- Learning and development opportunities
- Reward and recognitions programs
- Fair systems of remuneration and compensation
- Satisfying work and the opportunity to pursue a rewarding career path