Client Service Manager- Cleaning (Sydney)
Job No:
MG289
Location:
NSW
Client Service Manager– SYDNEY- COMMERCIAL CLEANING CONTRACTS
About Menzies
Menzies has been operating since 1969 and is now one of Australia’s largest privately owned companies providing end-to-end facility services solutions and employing more than 2,500 staff nationally.
Menzies’ vision is to deliver superior cleaning and related facility services whilst providing a safe and healthy workplace environment for its staff, clients and visitors.
Our Values
- Safety in everything we do
- Team collaboration and respect
- Exceptional customer service
- Passion
As a leading service provider for Cleaning Services within the Education, Commercial and Industrial space, Menzies is now looking to expand our team and are now looking for a passionate, qualified, and enthusiastic Client Service Manager for our commercial contracts within the Sydney region.
This role will require extensive travelling around Sydney Metro and Regional NSW.
Menzies currently delivers cleaning services to a number of client locations throughout the country including; CBRE, University of Wollongong, University of New England, BlueScope Steel, Cochlear, Workskil, ABC, South32, Western Power, Energy Australia, Northparkes Mines, Synergy, Victoria University, DET Victoria, Rio Tinto and many others.
ABOUT THE ROLE
The successful candidate will be;
- Energetic
- Confident and accomplished Client Service Manager with a proven track record in managing complex multi-site operations with significant people, cost and budget responsibilities.
- You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
- Ideally currently living in Sydney.
Skills/Experience Required
- You will have previous experience in a service based industry working with medium to large corporate clients across multi-site environments.
- This is a customer facing role so you will have the capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs and sensitivities that entails.
- You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen. A key deliverable is to ensure compliance with contractual requirements for service delivery, timeliness, and reporting.
- You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives.
- All applicants must be willing to undergo and successfully complete a Police Check, Random Drug and Alcohol testing as well as Potentially Working with Children Check as a condition of employment.
An attractive salary package, including fully maintained company vehicle, will be negotiated with the successful candidate.
What will you be doing?
- Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
- Selling additional work (e.g., specials) to existing clients.
- Providing quotations for additional work requested as per the specifications and pricing of the cleaning contract.
- Identifying contracts “under threat” as projects and developing clearly defined objectives and action plans to prevent contract loss.
- Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
- Mobilising the start-up of new contracts and providing support to the nominated Contract Manager[s]
- Identifying the client’s decision-making process.
- Using foresight to identify potential client issues and resolve them before they become problems
- Regular face to face contact with client representatives.
- Effective and timely communications within the business and with the customer and other key stakeholders.
- Timely reporting to Administration for work order progress status and close out recording.
Aboriginal and/or Torres Strait Islanders are encouraged to apply.
EMPLOYEE BENEFITS
Here at Menzies, we expect loyalty, respect, and teamwork between colleagues. In return, we have an ongoing commitment to provide our staff members with:
- Learning and development opportunities
- Reward and recognitions programs
- Fair systems of remuneration and compensation
- Satisfying work and the opportunity to pursue a rewarding career path