Contract Manager - Cleaning Services - Queensland Branch
Job No:
MG320
Location:
Quensland
ABOUT US
Our Vision:
To grow our business and become the leading organisation for cleaning and related facility services across all industry types.
Our Values:
- Safety in everything we do
- Team collaboration and respect
- Exceptional customer service
- Passion
Menzies is always looking for an enthusiastic and motivated manager join our team.
This role will be required to travel both in Metro and Regional QLD locations - the base of this role will be in Brisbane.
ABOUT THE ROLE
Contract Manager -
Manage contracts within the compliance requirements of the Cleaning contract and through observance of Menzies Management System (MMS). The position objective is to maximise value on behalf of the customer through association with Menzies, and to ensure a high level of client satisfaction and employee morale. This assists Menzies to achieve our strategic and business planning requirements, whilst ensuring that we enjoy long term business relationships with our customers.
This will include [but is not limited to] the following:
- Contractual compliance
- Statutory compliance
- Branch labour and variable expenditure control within budgets
- Staff induction and training
- Quality Service Inspection Reports (QSIRs) undertaken in accordance with frequencies established by the contract (failures to be rectified within contractual timeframes or otherwise as stated within MMS)
- Branch Specials and services, resold sales and margin achievement in accordance with Budgets
- Total compliance to Menzies policies and procedures as set out in the Management System Manual, also extending to Human Resources policies, procedures and documentation
- Ensuring maintenance of client contract file
- Completion of all applicable documentation and records held in accordance with the Records Control Procedure
- Site folder development (in consultation with HSEQ Department), currency and availability on site
- Production of site risk registers (in consultation with HSEQ Department)
- Effective usage and management of Corrective Action Reports (CARs), closed within deadlines
- Validation of customer satisfaction
- Asset maintenance
- Lighthouse system use & reporting
Control the business by:
- Effective communication
- Development of standard hour budgets that do not exceed the approved budget
- Management of Direct Labour Input (DLI) to agreed standard hour value and sub-contracted inclusive expenditures at each contract location
- Maintenance of chemical and equipment repair budgets that do not exceed the approved budget
- Achievement of budgeted specials earnings and services re-sold contributions
- Report on all budget variances immediately known
- Manage strictly within the financial budgets and authority limits that are provided.
- Plan all activities and periodical work in advance
- Seek approval in advance on any expenditure that exceeds budget
- Perform other duties as directed from time to time by your manager
- Elimination of additional cost to the Company attributed to periodical work through construction of effective labour plans and planning all work.
- Manage as directed on contract transitions plans (new and closed contracts)
- Respond to customer work orders, complaints and other requests issued via the Help Desk system and ensure updates are provided to the Branch Administrator in a timely manner
- Diligent management of all administrative tasks (purchase orders, time sheets, time attendance systems, QSIR Reporting, WHS inspections, Employee documentation)
Effectively manage staff by:
- Recruit all new employees as per the New Employees Procedure and complete any necessary employment checks and inductions
- Frequent attendance at worksites to observe employee performance and safety
- Ensure employee agreements are fully compliant
- Ensure Company policies and procedures are known by staff and observed
- Re-engineering Labour Plans to create further efficiencies within current DLI performance, whilst maintaining performance of standards
- Identifying training needs and designing performance improvement plans
- Conduct regular safety and other business critical team talks (i.e. Toolbox meetings) with staff when necessary
- Responding as required to responsibilities outlined within the Hazard & Incident Management Procedure, which includes incident investigation processes
- Checking the site Communications Book on sites when visiting, review and sign off on entries
Build and maintain the business by:
- Conduct QSIRs and HSEQ Audits as scheduled and respond to identified deficiencies
- Selling additional work (e.g. specials) to existing clients
- Providing quotations for additional work requested (refer Quotations Procedure) as per the specifications and pricing of the cleaning contract
- Identifying contracts “under threat” as projects and developing clearly defined objectives and action plans to prevent contract loss
- Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements
- Mobilising the start-up of new contracts and providing support to relevant team members
- Identify and understand the client’s decision-making process
- Using foresight to identify potential client issues and resolve them before they become problems
- Regular face to face contact with client representatives
- Effective and timely communications within the business and with the customer and other key stakeholders
In return, the successful candidate will be offered a busy and exciting role offering:
- Employment with an established national organisation
- Professional growth opportunities
- Industry related qualifications
- Flexible working hours
- Fully maintained company vehicle
You will need to already be based in Victoria; have past success in management; and a proven ability to deliver sustained results against these key areas.
Applications are to include: a detailed resume, availability, statement of achievements and specific experiences against each of the above areas.
EMPLOYEE BENEFITS
Here at Menzies, we expect loyalty, respect, and teamwork between colleagues. In return, we have an ongoing commitment to provide our staff members with:
- Learning and development opportunities
- Novated leasing options
- Generous reward and recognition programs
- Career advancement opportunities