Contract Manager - Gippsland Area

ABOUT US

Our Vision:

Maintain, develop, and grow sustainable, long-term partnerships with our employees and clients by ensuring transparency, quality, safety and environmental awareness in our service delivery. Based on our 54+ years’ cleaning industry experience, our growth and business strategy will be driven by contemporary, advanced technology, and our continual commitment to environment protection and sustainability as reflected in ESG targets and objectives. 

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment and Sustainability
• Exceptional customer service
• People, Passion & Pride

Job description

We are looking for a passionate [Cleaning] Contract Manager, based in Morwell VIC.

The overall purpose of the position is to lead cleaning staff to deliver operational and key compliance outcomes in accordance with company policies, procedures and branch budgets, acting with the delegated authority of the State Manager to manage the daily operational requirements of the business.

Responsibilities

The Contract Manager will be responsible of client sites in the Gippsland region. The position objective is to maximise value on behalf of the customer through association with Menzies, and to ensure a high level of client satisfaction and employee morale. This assists Menzies to achieve our strategic and business planning requirements, whilst ensuring that we enjoy long term business relationships with our customers.

This will include [but is not limited to] the following:

• Contractual compliance
• Statutory compliance
• Branch labour and variable expenditure control within budgets (close monitoring of staff Time & Attendance utilising mobile apps and web consoles)
• Staff induction and training
• Quality Inspections undertaken in accordance with frequencies established by the contract
• Safety compliance and site auditing
• Validation of customer satisfaction
• Asset maintenance
• Management of Direct Labour Input (DLI) to agreed standard hour value and sub-contracted inclusive expenditures at each contract location
• Conduct regular safety and other business critical team talks (i.e. Toolbox meetings) with staff when necessary
• Responding as required to responsibilities outlined within the Hazard & Incident Management Procedure, which includes incident investigation processes
  

Essential Competencies

• Successful completion of an educational standard that equips the incumbent to competently undertake the requirements of the position
• Previous experience in commercial cleaning or Government contracts (soft services)
• Previous experience in client relationship management
• Line Management including leadership of subordinate reporting employees
  
  

Benefits

• Attractive remuneration
• Company car or car allowance
• Working alongside a great team
• Encouraging work environment
• Personal growth opportunities