Client Service Manager - Cleaning Services Sydney

Client Service Manager – SYDNEY- COMMERCIAL CLEANING  CONTRACTS

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 53+ years’ experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride

Menzies is always looking for enthusiastic, motivated individuals to join our team. Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.

As a leading service provider for Cleaning Services within the Industrial cleaning industry, Menzies is now looking to expand our team and are now looking for a passionate, qualified, and enthusiastic Cleaning Client Service Manager for our commercial contracts within the Sydney region. Some travelling around ACT/NSW may be required.

Menzies currently delivers cleaning services to a number of Industrial client locations throughout the country including; South32, Western Power, Energy Australia, Northparks Mines, Synergy, Rio Tinto and many others.

ABOUT THE ROLE

The successful candidate will be;

• Energetic
• Confident and accomplished Contracts Manager with a proven track record in managing complex multi-site operations with significant people, cost and budget responsibilities. 
• You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders. 
• Ideally currently living in Sydney.

Skills/Experience Required

• You will have previous experience in a service based industry working with medium to large corporate clients across multi-site environments. 
• This is a customer facing role so you will have the capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs and sensitivities that entails. 
• You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen. A key deliverable is to ensure compliance with contractual requirements for service delivery, timeliness, and reporting. 
• You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives. 
• All applicants must be willing to undergo and successfully complete a Police Check, Random Drug and Alcohol testing as well as  Potentially Working with Children Check as a condition of employment. 

An attractive salary package, including fully maintained  company vehicle, will be negotiated with the successful candidate. 

What will you be doing?

• Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
• Selling additional work (e.g., specials) to existing clients.
• Providing quotations for additional work requested as per the specifications and pricing of the cleaning contract.
• Identifying contracts “under threat” as projects and developing clearly defined objectives and action plans to prevent contract loss.
• Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
• Mobilising the start-up of new contracts and providing support to the nominated Contract Manager[s]
• Identifying the client’s decision-making process.
• Using foresight to identify potential client issues and resolve them before they become problems
• Regular face to face contact with client representatives.
• Effective and timely communications within the business and with the customer and other key stakeholders.
• Timely reporting to Administration for work order progress status and close out recording.

In return, the successful candidate will be offered a busy and exciting role offering:

• Employment with an established national organisation
• Professional growth opportunities
• Industry related qualifications
• Offices close to the CBD
• Flexible working hours
• Fully-maintained company vehicle
• Onsite parking

You will need to already be based in Sydney NSW, have past success in management, and a proven ability to deliver results against these key results areas.

Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work. 

Aboriginal and/or Torres Strait Islanders are encouraged to apply.

EMPLOYEE BENEFITS

Here at Menzies, we expect loyalty, respect, and teamwork between colleagues. In return, we have an ongoing commitment to provide our staff members with:

• Learning and development opportunities
• Reward and recognitions programs
• Fair systems of remuneration and compensation
• Satisfying work and the opportunity to pursue a rewarding career path