Client Services Manager (Commercial Cleaning) - Sydney, NSW

Client Services Manager – Sydney, NSW

COMMERCIAL CLEANING  CONTRACTS

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 54+ years’ experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride

As a leading service provider for Commercial and Industrial Cleaning Services, Menzies is now looking to expand our team with a passionate, qualified, and enthusiastic Full Time Client Services Manager for our commercial contracts within the Sydney region. Some travelling may be required.

ABOUT THE ROLE

The successful candidate will be;

• Energetic
• Confident and accomplished Client Services Manager with a proven track record in managing people.
• You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders. 
• Ideally, you are currently living in Sydney

Skills/Experience Required

• You will have previous experience in a service based industry working with medium to large corporate clients across multi-site environments. 
• This is a customer facing role so you will have the capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs and sensitivities that entails. 
• You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen. A key deliverable is to ensure compliance with contractual requirements for service delivery, timeliness, and reporting. 
• You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives. 
• All applicants must be willing to undergo and successfully complete a Police Check, Random Drug and Alcohol testing as well as  potentially Working with Children Check as a condition of employment. 

Attractive remuneration including a fully maintained company vehicle.

What will you be doing?

• Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
• Identifying contracts “under risk” as projects and developing clearly defined objectives and action plans to prevent contract loss.
• Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
• Mobilising the start-up of new contracts and providing support to the wider team
• Identifying the client’s decision-making process
• Using foresight to identify potential client issues and resolve them before they become problems
• Regular face to face contact with client representatives 
• Effective and timely communication within the business and with the customer and other key stakeholders
• Timely reporting to Administration for work order progress status and close out recording

In return, the successful candidate will be offered a busy and exciting role offering:

• Employment with an established national organisation
• Professional growth opportunities
• Industry related qualifications
• Offices close to the CBD
• Flexible working hours
• Fully-maintained company vehicle
• Onsite parking

You will need to already be based in Sydney NSW, have past success in management, and a proven ability to deliver results against these key results areas. Menzies is always looking for enthusiastic, motivated individuals to join our team. Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.

Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work. 

Aboriginal and/or Torres Strait Islanders are encouraged to apply.